A written warranty creates an obligation and, handled well, a reason for a customer to buy again. Handled badly it becomes a per-claim negotiation that consumes staff time and destroys the value of the promise printed on the carton.
Decide the three parameters first
Term, coverage and remedy. Two years on materials and workmanship, excluding bulbs and normal wear, with replacement or part supply as the remedy, is a defensible standard for residential lighting and easy to explain at a counter.
| Element | Common practice | Why it matters |
|---|---|---|
| Term | 1–3 years from purchase | Matches customer expectation and cost exposure |
| Coverage | Materials and workmanship | Excludes misuse, bulbs, and shipping damage |
| Remedy | Part, then replacement | Parts cost less and keep the product out of landfill |
| Proof | Receipt or order number | Keeps the process simple for staff |
Parts first, units second
Most claims are a switch, a cord set or a shade ring. Shipping a five-dollar part costs less than a replacement lamp and produces a better customer conversation, because the customer keeps the product they chose.
Make the claim route obvious
A short paragraph on the product page, plus a part number and an email address in the carton, removes the exploratory phase. Claims that take three emails to start are the ones that turn into reviews.
Track causes, not just volumes
Log every claim with a cause code: switch, cord, socket, finish, shade, transit. A rising cause code is a design or supplier issue and should be raised with the factory as such, with the numbers attached.
Recover the cost where it belongs
If a defect rate on a component exceeds an agreed threshold, the supplier should carry it. Put that threshold in the purchase agreement, expressed as a percentage of units, so the conversation is about a number rather than about blame.
A supplier who refuses to discuss a defect threshold is telling you that they expect the risk to be yours.
Sourcing lamps for your business?
We stock the Anrotix range in the United States — complete with LED bulbs and accessories — and supply from 10 units, mixed across SKUs.
Request wholesale pricingRecruiting regional partners worldwide — help@anrotix.cn