Quality
How we handle the things that go wrong
Lamps are damage-prone. Cartons take knocks, shades arrive dented, hardware goes missing. What matters is not whether it happens — it always happens — but what it costs you in time.
- We ship the part, not the process. Send an order number and a photo. A replacement shade, pole, driver or hardware pack leaves our US warehouse — no return needed.
- Warranty claims are handled in the US. Two years on materials and workmanship, driver and switches included — no claim crosses an ocean.
- Credits do not wait for your next container. We hold stock domestically, so a claim resolves against inventory on hand.
Warranty terms are summarised here for convenience. The governing document is the warranty statement supplied with your order.